Privacy Policy

Welcome to Pawdli! Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://www.pawdli.com](the “Site”), use our services, or interact with us in any way. Please read this policy carefully.

By using Pawlli, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect different types of information to provide and improve our services:

a. Personal Information

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment information (processed securely via third-party providers like Stripe, PayPal, etc.)
  • Pet details (if provided for personalization, e.g., name, breed, age)

b. Non-Personal Information

  • Browser type and version
  • Device type and operating system
  • IP address
  • Cookies and usage data (for analytics and improving user experience)

2. How We Use Your Information

We use the information we collect for purposes such as:

  • To process orders and deliver products/services
  • To personalize your experience with Pawdli
  • To send transactional emails and updates (e.g., order confirmations, shipping updates)
  • To communicate promotions, offers, or newsletters (you can opt out anytime)
  • To improve our website, products, and customer service
  • To comply with legal obligations and prevent fraud

3. Sharing Your Information

We respect your privacy and do not sell your personal information. We may share information with:

  • Trusted third-party service providers (e.g., payment processors, delivery partners, analytics tools)
  • Legal authorities if required by law or to protect our rights and safety
  • Business partners in case of a merger, acquisition, or asset sale (you will be notified in such cases)

4. Cookies & Tracking Technologies

Pawlli uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and serve targeted advertisements. You can control or disable cookies through your browser settings, but this may affect the functionality of our website.

5. Data Security

We take reasonable measures to protect your personal data, including encryption and secure payment gateways. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information
  • Withdraw consent for data processing
  • Opt out of marketing communications
  • Request data portability

To exercise these rights, please contact us at [support@pawlli.com].

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

8. Children’s Privacy

Pawlli does not knowingly collect personal data from children under 13. If you believe we have information about a child, please contact us to delete it.

9. Refund Policy

At Pawdli, we prioritize your satisfaction. Our refund policy is designed to be transparent and fair, while maintaining the integrity of our services.

✅ Refund Eligibility

You may be eligible for a refund in the following situations:

  1. Host No-Show:
    • If the Host fails to join the scheduled Program without prior notice or rescheduling.
    • Refund: 100% of paid amount.
  2. Technical Failure:
    • If the program could not proceed due to verified technical issues (on our platform’s side).
    • Refund: Full or partial depending on session progress.
  3. program/Appointment Cancellation:
    • By Listener:
      • If cancelled at least 2 hours before the scheduled time – 100% refund or reschedule.
      • Less than 2 hours – no refund.
    • By Host:
      • 100% refund or free rescheduling option.
  4. Duplicate Payments:
    • In case of accidental double payment, the excess amount will be refunded upon verification.

🕒 Refund Processing Time

  • Approved refunds will be processed within 5-7 business days.
  • Refunds will be made to the original payment method.

📩 How to Request a Refund

Please contact us at [support@pawdli.com] with the following:

  • Transaction ID
  • Registered phone number/email
  • Reason for refund request

Our support team will investigate and respond within 48 hours.

10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with a revised “Effective Date.” Please review periodically.

11. Contact Us

For any questions about this Privacy Policy, please contact us:

📧 Email: support@pawdli.com
🌐 Website: https://www.pawdli.com